Am I eligible for a Crescent Bank GAP refund?

You're typically eligible for a prorated Crescent Bank GAP refund when you pay off your auto loan early, sell or trade the vehicle, refinance, or the vehicle is totaled. Your exact right to a refund comes from your state's GAP law and your GAP contract.

How do I request a GAP refund from Crescent Bank?

Submit a written cancellation request to Crescent Bank & Trust with your loan payoff proof and GAP addendum. Contact details and required documents are listed above.

Crescent Bank GAP Refund: How to Cancel and Get Your Money Back

Your right to a GAP refund comes from state law and the terms of your GAP contract — not from Crescent Bank & Trust alone. Most states require a prorated refund of the unused premium when your loan ends early, and some require the refund automatically. See your state's GAP refund rules →

How Crescent Bank & Trust processes GAP refund requests

Last verified: June 11, 2026

Phone

(866) 208-8288

Mailing address

P.O. Box 61813 New Orleans, Louisiana 70161-1813

Email source-verified

dealerservices@cbtno.com

Cancellation process

To cancel your GAP insurance and request a refund, please contact Crescent Bank's Auto Dealer Credit Support at 1-866-377-1933 or via email at nationalcreditdepartment@cbtno.com. Provide your account details and the reason for cancellation. They will guide you through the necessary steps and inform you of any required documentation.

Required documents

Account details, reason for cancellation, and any other documents as specified by Crescent Bank's Auto Dealer Credit Support.

Estimate your refund

See how much you may be owed from Crescent Bank & Trust in two minutes — free, no obligation.

GapInsuranceRefunds.com is independent and is not affiliated with or endorsed by Crescent Bank & Trust. The contact information and process details on this page were compiled from public sources and may change — always confirm directly with Crescent Bank & Trust before sending anything.

This page is provided for informational purposes only and does not constitute legal, financial, or insurance advice.